Support

Photo Cleaner needs Full Access to your library. Open Settings → Privacy & Security → Photos → Photo Cleaner and choose Full Access. With Limited Access, the app can only see the photos you picked.

If iCloud Photos is on with Optimize iPhone Storage, some originals live in iCloud and iOS downloads them when needed. That needs a connection and can take a moment for big videos. Photos stored on the device load offline.

Swiping left moves a photo to the app's Trash Bin; nothing is deleted yet. Review it, restore anything you want to keep, then empty it. iOS shows its own confirmation dialog, and confirmed items move to Recently Deleted in the Photos app, where iOS keeps them for 30 days before removing them permanently.

If it is still in Photo Cleaner's Trash Bin, restore it there. If you already emptied the Trash Bin, open the Photos app → Recently Deleted (under Utilities), select the item and tap Recover. Items stay there for 30 days.

Deleted items sit in Recently Deleted for 30 days and still use space. To free it now, open Photos → Recently Deleted and delete them there. The iPhone Storage screen in Settings can also take a little while to update.

Make sure you are signed in with the same Apple Account you bought with, then use Restore Purchases in the app. Purchases are handled by Apple, so no account with us is needed.

Open Settings → your name → Subscriptions → Photo Cleaner. You can change plans or cancel there. Cancel at least 24 hours before a renewal or before the free trial ends to avoid being charged.

Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple Account.

No. Cleaning, duplicate grouping and blur detection run on-device and work offline. A connection is only needed to buy or restore Pro, or to download originals stored in iCloud.